What are our return and exchange terms?
In order to make your return and exchange process, the products must be unused, the tag has not been broken, the product must not be modified and its salability feature must not be lost.
The products must be sent with the invoice sent with your order and the relevant fields on the invoice must be filled.
Our period for return and exchange products is 14 days. In cases exceeding this period, your return and exchange requests will not be processed.
Your exchange requests will be valid for a different color or size of the product you purchased. Exchange requests for a different product will not be processed.
The exchange process is one-time only. A new exchange will not be made for the product that has been exchanged.
It is not possible to refund the shipping and payment at the door fees for order returns or cancellations.
What are the stages/process for the product return/exchange?
In order to start your exchange / refund process, the Return and Exchange section on the E-Archive invoice sent with your order must be filled in completely and sent to us.
You can send your return / exchange products with MNG Cargo or Yurtiçi Cargo. Our MNG Cargo agreement code is 185483795. Our Yurtiçi Kargo agreement code is 209159687.
Following the receipt of your return / exchange product, if no error is detected due to use after the examinations to be made by our authorities, the refund amount will be refunded to your account or card.
Your exchange requests will be valid for a different color or size of the product you purchased. Exchange requests for a different product will not be processed. The product sent for exchange is sent with the buyer's payment for the shipping fee.
The exchange process is one-time only. A new exchange will not be made for the product that has been exchanged.
Products that are not informed within 14 days of receipt or whose saleability is impaired will not be returned or exchanged by esswaap.com.
The Consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any justification and paying any penal clause. The period of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER. In order for the BUYER not to pay high shipping costs, the product can be sent with the cargo return code agreed with the SELLER. The SELLER returns the remaining product cost to the BUYER within 7 days after collecting the cargo and other costs.
The return and exchange period of the products purchased from our online store is how many days?
You can change or return the products you purchased from our online store within fourteen (14) days from the delivery date in accordance with the Distance Sales Agreement.
The return and exchange period for defective products is 30 days.
In addition, we accept returns within the same day (24 hours) for evening dress group products. In cases beyond this period, your refund requests will not be processed.
Why is refund only accepted within the first 14 days?
The Right of Withdrawal without Reason, included in the Consumer Law, includes the first 14-day period from the date you receive the product. You can change or return the product you have purchased within this period. If you want to return the product due to any manufacturing defect, the return period is 30 days.