FREQUENTLY ASKED QUESTIONS
1-Do I have to be a member when ordering?
You can order without being a member. When you order as a member, you get the following advantages: special campaigns for our members, instant notification when product stocks are update
2-I forgot my password, what should I do?
Simply click on the "Forgot Password" link under the "Login" button on the Member Login page and follow the steps specified in the e-mail you received.
3-How can I place an order on Esswaap.com?
After selecting the product you wish to purchase, you can click on the product image, examine the selected product in detail and benefit from what is written under the heading "Product Features". Options for product payment are also available on the same page under the heading "Payment Options". After selecting the product by clicking on it and choosing your size, click on the "Add to Cart" button.
You will see two alternatives in the window that opens: You can either continue shopping by clicking on the "Continue Shopping" button on the top left side or you can proceed to the checkout by clicking on the "COMPLETE ORDER" button on the top right corner. Continuing shopping means adding the items you like to your cart, following the same path. At each stage of your shopping, you can see the products you have selected to order, the total amount of the order, the discounts applied to the product and the total amount you will pay by clicking on the basket "MY CART" button in the upper right corner. To remove items from the cart, simply click on the X.
You can proceed to the payment stage by clicking the "COMPLETE ORDER" button.
4-How can I track my order?
You can track your order in My Account-My Orders section.
5-I have placed my order, but I need to change the delivery address. What can I do?
Address change cannot be made for the relevant order after creating an order.
If your order has been delivered to the cargo, the address change process will be prolonged. In this case, the cargo must come back to us first. When the cargo reaches us, the address change will be made and delivered to the cargo again.
6-I have placed my order, but I want to cancel it. What can I do?
You can cancel your order by calling customer service until the product is shipped. If the product is delivered to the cargo or to you, you can return it within 14 DAYS by fulfilling the return procedures.
7-Is your site safe for shopping with a credit card?
Yes, it is safe. As Esswaap.com, we care about the safety of our users. You can shop easily and securely with your credit card and debit card with our SSL Certificate in our infrastructure (all your credit card information is protected with 256bit SSL Certificate on our site) and 3D Secure system.
8-What is the delivery time of orders?
Orders are shipped within 2 days. When the orders are shipped, the system notifies you via e-mail. After the product is shipped, it will be delivered to your address within 5 days.
9-What are your return conditions?
You can return the product you have received in the form you received within a period of fourteen (14) days from the date of delivery, ready for sale without using / destroying / spoiling the product you have received. If you send us the product, product invoice (with copies), the return procedure will be operated. It is sufficient to send the product to us with our contracted Yurtiçi cargo.
10-How and when will my canceled order be refunded?
The fee you paid for the canceled product is reflected on your statement within 7 business days. You can make the relevant follow-up from your account statement. (The refund period varies depending on the banks.)
11-How many installments are made on which credit cards for the product I will buy?
You can find details by going to the payment page.
12-Do the products we see in the picture come?
We use photographs on our site that show the product in the clearest and most accurate color. Different parts may be used in the photos to create a mise-en-scene. You should definitely read the product description before purchasing. Products consist of the parts in the description.